Refund policy

At "Imania Luxe", we are committed to providing a seamless shopping experience. Please read our Return, Exchange & Refund Policy before placing your order.

 

 

1.    Returns & Exchanges

 

We accept exchange requests under the following conditions:

 

* Products can be exchanged within "14 days" of receiving your order.

* Items must be "unused, unworn, and in their original condition “with all tags, packaging, dust bags, and accessories intact.

* A valid order confirmation or invoice must be provided.

* Exchanges are subject to product availability.

* Each order is eligible for "one exchange only".

 

Please inspect your parcel before accepting delivery. If the package appears damaged, tampered with, or opened, kindly refuse the delivery and contact our customer support immediately.

 

All returned products undergo a quality inspection. We reserve the right to reject any exchange if the item has been used, damaged, altered, stained, or returned without its original packaging.

 

Non-Returnable Items:

 

The following items cannot be returned or exchanged:

 

* Sale or clearance items

* Discounted or promotional products

* Gift cards

* Items marked as *Final Sale*

* Products damaged due to misuse or improper handling

 

2. Refund Policy

 

At "Imania Luxe ", we generally do not offer refunds.

 

Refunds are only considered in exceptional cases, including:

 

* You receive an incorrect item.

* You receive a defective or damaged item that cannot be replaced.

* Your prepaid order cannot be fulfilled due to stock unavailability.

 

Refunds are "not available for Cash on Delivery (COD) orders".

 

Approved refunds for prepaid orders will be processed to the original payment method within "7–14 business days". Processing times may vary depending on your bank or payment provider.

 

Damaged or Incorrect Orders

 

If you receive a damaged, defective, or incorrect item, please contact us within "48 hours" of delivery.

 

To help us process your request quickly, please include:

 

* Your order number

* Clear photos of the product

* Photos of the packaging (if applicable)

* A brief description of the issue

 

Claims submitted after 48 hours may not be eligible for replacement.

 

 

 

Shipping Policy

At "Imania Luxe", we are committed to delivering your order safely and promptly.

 

Delivery Areas:

 

We currently deliver nationwide across Pakistan.

 

Processing Time

 

Orders are typically processed within "1–2 business days" after order confirmation or payment verification.

 

Orders placed on weekends or public holidays will be processed on the next business day.

 

Estimated Delivery Time

 

* Major Cities: "2–4 business days"

* Other Cities & Remote Areas: "3–7 business days"

 

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

 

Shipping Charges

 

Shipping charges, if applicable, will be displayed during checkout.

 

We may offer free shipping during promotional campaigns.

 

Order Tracking

 

Once your order has been dispatched, you will receive tracking information via SMS, email, or WhatsApp (where available).

 

 Delivery Delays

 

Imania Luxe is not responsible for delays caused by:

 

* Courier companies

* Public holidays

* Weather conditions

* Natural disasters

* Government restrictions

 

Incorrect Address:

 

Customers are responsible for providing accurate shipping information. Additional delivery charges resulting from incorrect addresses may apply.