Shipping policy

At "Imania Luxe", we are committed to delivering your order safely and promptly.

Delivery Areas

We currently deliver nationwide across Pakistan.

Processing Time

Orders are typically processed within "1–2 business days" after order confirmation or payment verification.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

* Major Cities: "2–4 business days"
* Other Cities & Remote Areas: "3–7 business days"

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

We may offer free shipping during promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive tracking information via SMS, email, or WhatsApp (where available).

 Delivery Delays

Imania Luxe is not responsible for delays caused by:

* Courier companies
* Public holidays
* Weather conditions
* Natural disasters
* Government restrictions

Incorrect Address

Customers are responsible for providing accurate shipping information. Additional delivery charges resulting from incorrect addresses may apply.

Refund Policy

Customer satisfaction is important to us.

Refunds are only provided in the following situations:

* The wrong item was delivered.
* The item received is damaged or defective.
* The ordered item is unavailable after payment has been received.

Refunds will "not"be issued for:

* Change of mind
* Incorrect order placed by the customer
* Minor color variations caused by screen settings
* Products that have been used, damaged, or altered by the customer

Approved refunds will be processed using the original payment method within "7–14 business days", depending on the payment provider.

Payment Policy

Imania Luxe currently accepts the following payment methods:

* Cash on Delivery (COD)
* Bank Transfer (where available)
* Debit & Credit Cards (if enabled)
* Digital Wallets (if available)

All online payments are processed securely through trusted payment providers.

Orders paid via bank transfer will only be processed after payment confirmation.

Imania Luxe reserves the right to cancel any order if payment verification cannot be completed.